This document serves as an electronic record under applicable laws and does not require physical or digital signatures. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

Introduction

Habitat Plush is a global apartment society management platform designed to simplify, secure, and enhance community living. Our services include:

• Accounts & Payments Management: Simplifying financial transactions for societies and residents.
• Homes: Connecting landlords and tenants.
• Facility Management and Booking: Streamlining facility access and reservations.
• Helpdesk and Communication: Facilitating issue resolution and community discussions.
• Vendor Management: Linking residents with service providers.
• Vehicle and Parking Management: Efficient parking allocation and vehicle tracking.
• Visitor Management: Enhancing security with controlled visitor access.
• Security Alerts: Quick emergency notifications.
• Identification Management: Digital user identification via QR codes.
• Daily Help Management: Tracking daily help attendance and notifications.

We connect all community stakeholders—management committees, residents, facility managers, and service providers—through a unified platform to ensure safety, convenience, and transparency.

Information Collection

We collect and process information to deliver our services effectively. Below is an overview of the data we collect:

Residents

• Mandatory Data: Name, email, mobile numbers, apartment details, vehicle information.
• Optional Data: Photographs, posts, payment details.

Guests

• Name, mobile number, and details of the resident being visited.

Service Providers

• Name, contact details, vehicle information, visit purpose, identity proof, and photograph.

Management Committees (RWA)

• Access to resident and community data for operational and security purposes.

Why We Collect Information

• Setting up and verifying accounts.
• Personalizing content and user experience.
• Communicating service updates, newsletters, and compliance requirements.
• Offering additional services.
• Meeting legal and audit requirements.
• Improving security, fraud detection, and issue resolution.

User Privacy Controls

We provide robust privacy controls to ensure users have full control over their data.

Managing and Updating Data

Users can review and update their information, such as contact details and preferences, via the app or website.

Opt-Out Options

Users can opt-out of notifications for certain services (e.g., entry/exit, payments). However, promotional messages from RWAs may require direct communication with the respective committee.

Editing or Deleting Data

Users may edit or delete their data by contacting support or uninstalling the app. Some data retention may be necessary for legal or operational reasons.

Information Sharing and Disclosures

We may share your data in the following ways:

• Within Habitat Plush: For service provision and operational needs.
• With Third Parties: Trusted partners (e.g., payment gateways, cloud services) are bound by strict confidentiality agreements.
• For Legal Reasons: To comply with laws, regulations, or government requests.
• With RWAs: As part of our service agreement with management committees.

Explicit Consent

We will obtain your explicit consent before sharing data with third parties for additional services.

Data Security

We employ strong security measures to protect your data:

• Multi-layered security for servers and systems.
• Restricted access to sensitive data, limited to authorized personnel.
• Regular audits and reviews of security practices.

User Responsibility: Protect your account credentials and report any unauthorized access immediately to support@habitatplush.com.

Data Retention and Deletion

• Data is retained based on its purpose and legal requirements.
• Visitor data retention periods are determined by RWAs.
• Users may request data deletion, subject to RWA and legal requirements.

GDPR Compliance

We prioritize the privacy and security of your personal data. As part of our commitment to the General Data Protection Regulation (GDPR), we ensure that:

• Data Privacy and Protection: All personally identifiable information (PII) you provide is processed lawfully, fairly, and transparently.
• Consent-Based Data Sharing: We do not share or transfer sensitive PII data to any third-party vendors without obtaining explicit consent from the user.
• User Control: You have the right to access, correct, or request deletion of your data at any time.
• Data Security: Robust measures are in place to protect your data from unauthorized access, disclosure, alteration, or destruction.

Consent and Authorisation

By using Habitat Plush, you authorise us to:

• Contact you via email, phone, SMS, or push notifications for service updates and promotions.
• Process your data as per this policy, even if registered under DND/DNC/NCPR.

Changes to the Privacy Policy

We may update this policy periodically. Users will be notified of significant changes through app notifications or email. Continued use of the platform signifies acceptance of the revised policy.

Contact Us

For any queries, concerns, or requests related to your data, please contact us at:

Email: support@habitatplush.com

Address: Habitat Plush, Bangalore